Content Download Help Page
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Thank you again for your purchase of premium content from Ounique.com.

Downloading your content is easy. Even if you have selected to have it shipped on CD you can still download it from our website. What follows are step-by-step directions on downloading your new content.

PRINT THIS PAGE FOR EASY REFERENCE.

Downloading Your File
  1. You will need to have a .gzip file opening application. We recommend using the latest versions of WinZip (8.1+ for Windows) or Stuffit Expander (6.0 for Mac OS 9.0+, 9.0+ for Mac OS X, 7.5+ for Windows). Both have free downloads at one of the following locations:
    Windows Use:

    WinZip: http://www.winzip.com/
    Mac or Windows Use:

    StuffIt Expander
    (use 9.0 for Mac OS X, 6.0 for Mac OS 9.0 or 7.5+ for Windows):

    Download 7.5 for Windows here: http://www.stuffit.com/,

    Download Mac OS 9 version. Please Note: If you are using Mac OS 9+ you will have to use StuffIt 6.0. Newer versions don't work in OS 9.

    Download Mac OS X version. Please Note: If you are using Mac OS X you will need version 9.0+ (Stuffit 7.0 or 7.0.1 both don't seem to work to expand our .tar.gz files.)

    Additionally the files may be extracted with PicoZip at http://www.picozip.com
    (for Windows 95, 98, NT, 2000, ME, and XP) which also offers a free evaluation.

  2. Select which files you would like to download. This is done via the "your account" button, which is located on the top of the website or this page, "Download Your Orders."
    Or you can click here to select the content.
  3. The website will email you a link to download the content you selected. Please note that this is a temporary link, it will only work for six (6) hours. If you are not planning on downloading it right away you should wait to submit the request. If you need to re-download this content at a later date you can go back and ask for that set again.
  4. In your email program either copy and paste the link into a new web browser window, or click on the link.
  5. It will ask you where you want to save the file. Select a location on your computer that is easy to remember (or make a new folder for all your content). And click save or download.
  6. Once the files are downloaded, find them on your computer. You will now need to un-zip them using one of the programs mentioned earlier. Directions follow...

If you are not getting your links via email, read through the info about email address on the order history page, you may need to change your email address in our system.

Change Download Email Address

Opening Your File
There are many ways to open the file; what follows is the easiest way we have found.

WinZip:
For Windows2000, WindowsMillennium, WindowsXP:
Sample Pictures of Each Step

  • Right click on the file you want to expand.
  • Select the "WinZip" sub-menu.
  • Then select "Extract to folder... C:\...Set_Name (Example: "Extract to folder C:\My Documents\Ounique Content\PM0007-mDpQ0dlaKdYnk")
  • Select "Use Evaluation Version" if you have not registered WinZip, or if you have it will go to the next step.
  • Select "Yes" if it asks "Should WinZip decompress it to a temporary folder and open it?"
  • It will open WinZip, create a new folder with the filename of the set (plus some other random text after that).
  • Your content is inside this folder.

Older versions of Windows:

  • Double click on the file to be unzipped.
  • It will ask you if you want to decompress to a temporary folder and open it? Answer "Yes."
  • From the next window select "Extract."
  • Now select where you want to extract it to, and select "Extract."

"Why am I getting a "header corrupt" messages when I try to open the downloaded file?"
Read through the WinZip help page here: http://www.winzip.com/xcih.htm
Chances are that the file was corrupted during download or when it was being zipped; you will probably need to re-download the file. We have found that in this situation, re-downloading the file typically solves the problem. If you continue to get the message after a few download attempts, please go back to your Order History page and click on the Download button again so that our system will generate a new zip file. After the system generates this file it will email you a new link that you can download and extract.

Client Trouble Shooting Suggestions:
We have had clients report that they were able to unzip files by removing the .gz file extention; However, we have not been able to duplicate their success and would only suggest doing this as a last measure.

StuffIt Expander:
6.5 or 9.0 only for Mac OS X:
7.0 and 7.0.1 will NOT work.

  • Double click on the file you want to expand.
  • It will automatically un-zip it into the same folder you are currently in.

Mac OS 9.0:
(StuffIt 6.5 will not expand .tar.gz files, you need 6.0 in Mac OS 9.0)

  • Drag the icon of the downloaded ".tar.gz" file onto the application's icon to unstuff the file.
  • or Launch StuffIt and select Expand from the File Menu. Locate the file on your computer that you want to expand and click "Open."
  • If you know what you are doing, you can also change the File Exchange control panel so .gz and .tar files open with StuffIt. This will allow you to double click the files to make them expand.

Contact Ounique.com
Telephone: 818.937.4969
Fax: 818.334.3200

E-Mail: sales@ounique.com


IMPORTANT: When contacting us, please include your username and order number so that we can provide the fastest service when replying to your email.

Customer Service Representatives work from 9:00 am to 5:00 pm PST, Monday-Friday and closed Saturday, Sunday and Holidays.

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